Home 2 Suites Tampa

Front Desk Agent

Wed, 03 Jun 2026 20:43:33 +0000

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage reservations and check guests in and out using a computerized system
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Answer phone calls and respond to online inquiries in a timely and professional manner
Assist with organizing and setting up events and meetings
Handle guest complaints and concerns with grace and professionalism
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned

Qualifications:

Previous experience as a front desk agent or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Flexibility to work evenings, weekends, and holidays as needed
MUST HAVE HOTEL EXPERIENCE

Perks:

Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment

Housekeeper

Wed, 03 Jun 2026 20:34:39 +0000

Summary

Performs routine duties in the cleaning and servicing of any area which may be assigned; supplies area with items which are required for the convenience and comfort of the guest. Adheres to specific Brand Standards as instructed. MUST BE ABLE TO WORK WEEKENDS.

Job Duties

Makes beds neatly with fresh linen (including sheets, duvet, blankets and pillowcases). Makes rollaway beds, cribs, and sofa bed.
Removes dirty linen
Picks up debris/trash from floors, removes and empties trash in wastebaskets, cleans mirrors and shelves, closet, in-room safe (if not being used). Inspects and restocks collateral. Wipes door frames, windowsills, walls and baseboards, and arranges furniture properly. Cleans appliances, equipment, furniture and cupboards. High-dusts artwork.
If Applicable: Remove trash, sweep, dust any balcony/patio areas
Inspects marketing collateral, replacing expired or damaged items.
Cleans & disinfects bathrooms including basin, bathtub, toilet, tile, flooring, and walls using approved cleaning chemicals and rags.
Replenishes bathroom supplies/amenities and linen in accordance with brand/hotel standards.
Replenishes room supplies (Coffee, condiments, mugs, glassware, utensils, cups, stationery, pens) in accordance with brand/hotel standards.
Cleans mirrors, windows, vent cover, glass doors.
If Applicable: Cleans & disinfects kitchen including: counters, refrigerators, stove, tile, flooring, and walls using approved cleaning chemicals and rags.
Reports room status (vacant/occupied; clean/dirty; Do Not Disturb (DND) in a timely manner to the appropriate persons/departments.
Reports items that require repair or additional cleaning to the appropriate person/department.
Restocks housekeeping cart.
Vacuums hallways.
Turns in all lost and found articles immediately.
Operates a light vacuum cleaner under beds, carpet throughout, as well as in front of hallway door.
Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including grooming, verbiage, and body language, at all times.
Warmly greets both guests and coworkers (using the 10/5, first and last rule) every time they come in contact.
Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.

Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!’

Skills/Qualifications

Educational/Vocational Preparation:

Some high school education (grade 9) preferred

Experience:

Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.

Additional Skills:

Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
Ability to gain knowledge of applicable franchise standards and procedures.
Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management.
Ability to read and comprehend manuals
Ability to positively communicate with guests and co-workers.
Ability to work within scheduling guidelines.
Ability to work with minimal or no supervision
Ability to follow schedule and ability to perform physical labor.
Requires ability to perform light to moderately heavy housekeeping duties using the approved chemicals and equipment.

Physical Demands:

Walking and Standing: Frequently (for entire shift).
Must be able to carry 40 lbs. up to 25 feet.
Walking and Standing: 100%

Must be able to carry 40 lbs. up to 25 feet.

Lifting, Push/Pull: 90%

Ability to lift up to 15 lbs. regularly.
Must be able to lift 40 lbs. to the waist, chest, and above the head.
Ability to push housekeeping cart regularly.

Sitting: none
Bending, Stooping, Reaching: 95% (throughout the entire shift).

Must be able to bend at the knees with up to 40 lbs., standing to an upright position.

Driving: none
Traveling: none

Guest Service Manager

Wed, 03 Jun 2026 20:25:07 +0000

Summary

Ensures guests receive exceptional service through management of guest service operations, including front desk, transportation, and breakfast service,

Job Duties

Interviews & train associates
Motivates staff through positive reinforcement, and leading by example
Attends required meetings and training
Conducts departmental and other required meetings for which she/he is responsible
Ensures that established back-up procedures (reports, equipment, etc.) are in place
Ensures that all departmental policies and procedures are adhered to
Implements and maintains Baywood & Brand promotional programs and procedures
Monitors guest arrivals, ensuring special requests are met. Coordinates group arrivals and departure when needed
Monitors room inventory and status, ensuring the proper room type is available upon guest arrival
Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.
Monitors cleanliness and neatness of departments for which s/he is responsible.
Monitors inventory of operational supplies, placing orders in a timely manner.
Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc
Communicates with other departments, therefore promoting a seamless operation.
Ensures that all equipment is maintained properly. Inspects shuttle van and other equipment.
Monitors market operations, i.e. cleanliness, merchandising, and inventory. Place orders in a timely manner.
Monitors pantry inventory & purchases, ensuring that food supplies are always in stock
Reviews the guest credit report, addressing any issues
Reviews passenger logs, driver safety checklists & preventative maintenance logbook to ensure that shuttle van is operated within established guidelines
Operates the shuttle van, when needed
Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required
Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines
Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location
Participates in safety initiatives and is an integral part of the Safety Committee.
Completes incident reports, taking appropriate action. Notifies appropriate parties
Performs role of Manager on Duty as needed
Participates in the BEAR activities and other company sponsored community service & fundraising events.
Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a ‘Baywood Ambassador’ who:

Maintains a professional image, including physical appearance, verbiage, and body language, at all times.
Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact.
Actively listens to guests and associates, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction.
Fosters teamwork by offering assistance to others, as needed.
Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department.
Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures.
Recommends other Baywood properties to our guests, when appropriate.
Makes a genuine effort to identify and seize each golden opportunity to ‘WOW the guest!’ demonstrating our motto ‘It’s Better at Baywood!

Skills/Qualifications

Education:

Bachelor’s degree in hospitality or related field, however skills/knowledge gained through on-the-job training and previous experience may substitute for degree
- Hilton Experience required

Certifications / Licenses:

Brand Certifications preferred
Must have a valid driver’s license, in good standing (if property operates a shuttle van).

Experience:

Minimum of 2 years hotel experience
Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills:

Bi-lingual (Spanish & English) preferred
Proficient in Microsoft Office® (Excel, Word)
Proficient in the hotel’s Property Management System preferred
Ability to communicate effectively, both written & oral
Ability to multi-task
Ability to motivate and lead a team
Ability to obtain information from various sources, quickly analyze the issue and providing a responsible course of action.
Ability to operate standard office equipment, including: computer, copier, & printer
Ability to safely operate a passenger shuttle van
Ability to perform job duties of all positions within the department
Ability to learn and adhere to Brand & Baywood Hotels’ standards
Ability to take information from various sources and determine a responsible course of action
Ability to understand interdepartmental relationships
Ability to operate office equipment and industry specific software (PMS)
Ability to remain calm during stressful situations

Physical Demands

Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
Sitting: Rarely
Bending, Stooping, Reaching: Occasionally
Lifting, Push/Pull: 40 lbs infrequently
Driving: Rarely
Traveling: None

Environmental Conditions:

Inside: Protection from weather conditions but not temperature changes
Outside: Rarely

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Night Auditor -Part time Saturday and Sunday

Wed, 14 Jan 2026 20:22:41 +0000

Introduction:

We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned

Qualifications:

Previous experience as a night auditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays

Perks:

Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment